Department

Collections

Location

Vancouver, Edmonton, Toronto, Montreal

Availability

TBD

Job Title

Collectors - Junior, Intermediate, Senior

Reports to

Collection Supervisor

Classification

Full time or Part Time

Renumeration

Salary commensurate with experience

General Description

Agents will be employed to work on (Noble) predictive Dialer that automatically places outbound calls and delivers answered calls to agents. During the course of conversation the agent must overcome obstacles and or objections while keeping control of the conversation. Pitch, tone and pacing are paramount in a solid collection call.

Achieve monthly targets.

Ask probing key questions in order to make a solid payment arrangement.

Provide superior Customer Service Adhere to client and company policies.

Resolve customer inquiries.

Diffuse customer disputes/complaints to prevent escalation.

Must be flexible in scheduling to work evenings, Saturdays and Sundays

Skills Set Preferred

Strong organizational and multi-tasking skills.

Excel under pressure/stress.

Bilingual is an asset (English / French).

Able to meet targets and deadlines.

Professional demeanor and effective communication skills.

Job Posting Date

Perpetual

Deadline for Submissions

Perpetual

Applications to

hr@tsico.ca

NB. We would like to thank all applicants who reply to this posting however interviews will only be provided to those candidates deemed to have the required experience and/or skill sets.

Transworld Systems Canada PRACTICES EMPLOYMENT EQUITY