Transworld Systems Canada Frequently Asked Questions (FAQ)

Transworld Systems Canada is a professional debt collection company. We are here to help companies come to amicable agreements with non-paying customers.

We act under an agency agreement to:

• work directly for the original service provider (such as banks, phone services operators and other companies);
• work on behalf of an assignee who has purchased the debts concerned from the original supplier, based on a Debt Assignment Agreement;
• collect debts that we have purchased from the original seller.

Based on the agency agreement, Transworld Systems Canada represents the creditor’s interests in amicable or legal procedures in order to collect the claim.

You can do some research on the Internet in order to find out more about a company. Most reputable companies are members of associations and engage in industry activities. If you are still unsure, you can also contact your local consumer protection branch or agency.

Doing nothing is the worst thing you can do. If you are convinced that the claim is not justified, please let us know and we will look into the matter. If you know that the claim is legitimate, but you are unable to pay, please contact us, too. We will then try to find a solution with you. If you do not respond, further costs may be incurred to your disadvantage with no chance of the case being solved.

Our aim is to find the right solution for each situation. We know that it can be sometimes difficult to pay the whole amount right away and are, therefore, open to your suggestions. We try to find amicable solutions that take into account your individual situation and our client's wish to clear a debt as quickly as possible.

For this reason, we analyze all of the options for redeeming an outstanding debt and offer customized payment solutions. And, of course, we respect the confidentiality of your personal data and all of the information you provide us.

Our financial consultants can provide you with the following information:

• details regarding the bank loan agreement / services contract;
• up-to-date payment status;
• last date on which penalties/interest have/has been recalculated;
• the calculation method of penalties and interest;
• solutions for closing your contractual situation;
• certificate letter of release, proving the redemption of the outstanding debts once you have cleared them.